Support - BioMicroLab

BioMicroLab’s Technical Support Team

Hi There! We’re here to help…

Please use the form to let us know what you need help with. Please give us as much information as you can.

A member of our in-house Technical Support team will respond the same day.

If your request is urgent, you may also call or email us

Email: support@biomicrolab.com
Tel: +1-925-689-1200 Ext 3

We are open Monday – Friday 8:30am – 5pm Pacific
We are closed for major US Holidays

Interested in a tune-up?

We offer both Service Agreements and Factory Certified Refurbishment Programs! Learn More…

Company Info

+1 (925) 689-1200 | sales@biomicrolab.com
BioMicroLab, Inc. | A division of CopyPro, Inc.
2500-A Dean Lesher Dr. | Concord, CA 94520 USA

Jobs

BioMicroLab offers career opportunities for talented and motivated individuals in positions across the company at our facility in the San Francisco Bay Area.

Schedule a Demo

We know how important it is to find the right instrument for your lab! During our convenient online demos, you'll see the instrument in action.

Schedule a Demo

Get Support

Need help with one our products? Submit a support ticket and a member of our in-house Technical Support team will respond the same day.

Send A Message

Privacy | Terms & Conditions | Terms of Use

Laboratory Solutions

We design instruments and tools to solve problems facing our customers.

We love to problem solve, so when our customers tell us about an issue they face in their lab, we do our best to create a solution. If you have a challenging issue, contact us. We’d love to hear from you and see what we can do to help you.

All designed, fabricated, and tested in our Concord, CA facility made from the highest quality materials.

Schedule A Demo

Watch The Video

Request A Quote

Benchtop Capping and Decapping Instruments

XL AutoCap™

Ready to use right out of the box, the networkable XL AutoCap is compatible with 96-well 0.3 mL to 1.4 mL microtubes (48 & 24 well coming soon!) with internal or external thread screw caps! Learn more…

Capping Station for Sarstedt Tubes

The standalone, production level capping station by HTI pulls caps from a bulk hopper to cap 48-well Sarstedt screw cap tubes! Loading caps is fast and easy! Caps up to 6-7 racks before re-loading (model dependent). Learn more…

Capping Station for Single Vials

To cap one tube at a time, with or without a cap feeder, the XL Decapper/Capper is compatible with cryovials and glass vials (4 – 8 mL) and helps operators avoid repetitive strain of performing those tasks by hand. Learn more…

Schedule A Demo

Watch The Video

Request A Quote

VolumeCheck™ Models

The VolumeCheck™ Volume Detection from BioMicroLab

VolumeCheck 384™

The most accurate in its class, the 384 outputs sample volume for 384 well plates (and others!) in 30 seconds.

VolumeCheck 100™

Ideal for sampling 96, 48 & 24 well labware, the 100 offers reliable non-contact volume verification.

Schedule A Demo

Watch The Video

Request A Quote

XL LabelPro™ Models

XL LabelPro integrated with the XL9 tube handler from BioMicrolab

XL9 with Labeling

With the smallest footprint and a 7 rack capacity, the XL9 with LabelPro for labeling microtubes is ideal for labs with minimum benchtop space. Fact Sheet (PDF)

The XL LabelPro integrated with the XL 100 tube sorting instrument from BioMIcroLab

XL20 with Labeling

With an 18 rack capacity, the XL20 offers the largest throughput for labeling microtubes, still within a vary small footprint! Fact Sheet (PDF)

XL100 with Labeling

Compatible with microtubes and larger vials (up to 100 mm high), and available with capabilities not available on the XL9 or XL20, such as liquid transfer, capping, and more, the XL100 is ideal for laboratories with larger vials. Fact Sheet (PDF)

THe XL LabelPro integrated with the XL200 tube and vial handler from BioMicroLAb

XL200 with Labeling

Compatible with microtubes and larger vials (up to 125 mm high), and available with capabilities not available on the XL9 or XL20, such as liquid transfer, capping, and more, the XL200 has our highest rack capacity (30 racks!) and is best for maximum throughput! Fact Sheet (PDF)

XL Label Pro tube labeler for labeling tubes and vials from BioMicroLab

Standalone LabelPro

For labs with diverse labware or challenging labeling jobs, the standalone model can label tubes up to 1” (25.4 mm) diameter. Fact Sheet (PDF)

Schedule A Demo

Watch The Video

Request A Quote

XL Series Tube & Vial Handler Models

XL9 Tube Handler

With a 9 rack capacity deck, the small footprint of the XL9 makes it an excellent choice for labs with limited benchtop space.

XL20 Tube Handler

The XL20 is the workhorse your lab will rely upon for years to come. Flexible and adaptable with a 20 rack deck capacity, the XL20 is an industry favorite that tackles intricate tube handling tasks with ease.

XL100 Tube & Vial Handler

The XL100 performs complex tube and vial handling tasks such as volume detection of very low sample volumes, liquid transfer, capping/de-capping, labeling and more. For labs needing to switch between multiple tube and vial types, the 20 rack capacity XL100 is an excellent choice.

XL200 Tube & Vial Handler

The latest offering in the XL Series line, the XL200 is similar to the XL100 in capabilities, but offers ten additional rack spaces (30 in all!). This is ideal for laboratories using any type of labware with high volume runs!

Schedule A Demo

Watch The Video

Request A Quote